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Global Response
DECEMBER 23, 2022
Setting up your call center may seem as easy as hiring a few knowledgeable agents and providing them with a phone line—but nothing could be further from the truth. Even basic call centers have a variety of software requirements, from essential call center operating software to software for security and recruitment.
Global Response
JULY 30, 2023
Are chatbots actually beneficial for call centers, or are they really just a new fad? At some point, call centers will need to take chatbots seriously, considering: Can chatbots speed up our workflows and operational efficiency? 72% of consumers want to be able to find answers themselves without having to call customer service.
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JustCall
MAY 17, 2022
It provides flexibility and mobility to your business while cutting costs and improving productivity. VoIP phone systems also foster higher productivity. Reps do not have to worry about missing important calls because they can answer them from any device with internet access. Are you looking to decrease costs and save time?
JustCall
APRIL 23, 2020
The recent times have compelled every educational institution to shift to online sessions and courses. JustCall, a Cloud telephony solution, helped them seamlessly connect and stay productive. The Ohio based firm provides various courses right from education to professional and healthcare to digital.
Hodusoft
AUGUST 17, 2022
The increasing competition due to demanding customers, technological disruptions, and shopping behavior patterns have changed the traditional course of action. . For example, your customer service agent may offer information on a product that differs from the internet, or an online deal won’t be accessible to customers shopping in-store.
JustCall
APRIL 5, 2022
VoIP is much more than just about making and receiving voice calls. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart call routing. The smart call routing feature connects a caller to the best agent or support expert to handle their query.
JustCall
FEBRUARY 25, 2020
The year 2020 calls for progressive financial services. When designing a productive tech stack for financial services, this blog post will walk you through the 3 must-haves : The software categories to keep in mind. You need to be in constant communication over call or SMS with your customer if wish to retain or acquire new customers.
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