Amity

APRIL 25, 2016

CEO - C hief Customer Office Council. Curtis founded the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. The Council has helped its members create customer-centric cultures as well as drive profitable customer engagement. Chief Customer Officer - Gainsight.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

SmartKarrot

APRIL 6, 2021

Is it revenue- if yes, work around customer retention and expansion revenue. Have case studies that include the benefits of customer success. How they achieved account growth? Positioning the customer success software for each C-level executive is important. Top concerns for Chief Customer Officer.

Chief Customer Officer 18

Chief Customer Officer Customer retention Upselling CRM 18

CSM Magazine

DECEMBER 20, 2016

In 2016, the questions of ownership and business impact of customer experience management are still open. Learn more from the CRM consulting perspective. They say executive buy-in makes for an easier road to the happy customer, thanks to allocated budgets and all-round support with resources. Who should own customer experience?

Customer Experience 40

Customer Experience Government Chief Customer Officer Journey mapping 40

ChurnZero

JANUARY 15, 2021

More positions in the Customer Success organization will operate in the presale stages of the customer lifecycle. Customer Success will grow businesses. Customer Success leaders with product-focused teams will need to quickly transform their programs to focus on value. Brian Hoffman , Account Executive, ChurnZero.

SaaS 52

SaaS Chief Customer Officer Metrics Education 52

ChurnZero

AUGUST 23, 2019

We do have some very strategic and incredible Chief Customer Officers out there who might be paired along side with the Chief Revenue Officer. However, I still believe that the Chief Revenue Officer should own what is needed to drive that revenue. Customer Success Operations is execution.

Accountability 40

Accountability Sales CRM Chief Customer Officer 40

SmartKarrot

JANUARY 5, 2021

Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today. Additionally, he serves as the Chief Customer Officer at Higher Logic. Jeanne Bliss. Jeff Breunsbach. Sue Nabeth Moore.

Chief Customer Officer 21

Chief Customer Officer SaaS B2B Consulting 21

Totango

JULY 23, 2021

In CS, the success of the team starts with the right leader, which, depending on the size of the company and team, could be the Director of Customer Success, the VP of Customer Success or the Chief Customer Officer. How customers are segmented can help with the division of labor and the CS team structure.

Chief Customer Officer 126

Chief Customer Officer Coaching Accountability Surveys 126

Totango

OCTOBER 25, 2022

Customer success teams consist of three main functional tiers: Executives who set CS department goals and policies and coordinate with other parts of your company. Team Leaders who report to executives and supervise customer-facing team members. What Roles Are on a Customer Success Team?

Best practices 93

Best practices Chief Customer Officer Customer centricity Sales 93

Netomi

JANUARY 5, 2022

Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Vistio

JANUARY 13, 2022

I mean, the Cloud Security Alliance Report came out not too long ago saying that the average enterprise organization has 464 custom applications inside of their organization. I mean, we’ve invited the customer into our own chaos without any idea of truly what we’re doing there. There’s the CRM there.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

Vistio

JANUARY 13, 2022

I mean, the Cloud Security Alliance Report came out not too long ago saying that the average enterprise organization has 464 custom applications inside of their organization. I mean, we’ve invited the customer into our own chaos without any idea of truly what we’re doing there. There’s the CRM there.

Customer Experience 52

Customer Experience Contact Center Metrics CRM 52

ClearAction

JANUARY 20, 2020

How customers see your contribution to what they want in their life/business. Crystal-clear performance for your core-growth customers, to firmly differentiate your brand. Guides daily decisions and enterprise-wide structure, staffing, budgeting, policies, processes. 6) Reset CXM Roles as Facilitators of CX Accountability.

Customer Experience 120

Customer Experience Surveys Metrics Feedback 120

ChurnZero

FEBRUARY 23, 2021

The true impact of customer health scores. Current customer health score trends. Speaker : Irit Eizips , Chief Customer Officer & CEO, CSM Practice. Q: What’s the maximum number of customer health score factors you recommend? It’s less important for the [customers] who self-serve. Q&A Recap.

Metrics 80

Metrics Benchmark Chief Customer Officer Accountability 80

ClearAction

JANUARY 20, 2020

How customers see your contribution to what they want in their life/business. Crystal-clear performance for your core-growth customers, to firmly differentiate your brand. Guides daily decisions and enterprise-wide structure, staffing, budgeting, policies, processes. 6) Reset CXM Roles as Facilitators of CX Accountability.

Surveys 90

Surveys Metrics Feedback Chief Customer Officer 90

SmartKarrot

JUNE 5, 2020

They need a CRM software like Salesforce to mostly manage customer data. A customer servicing software like Freshdesk, an internal communication software for the team and what not. . Your customer success platform should be such that it integrates easily with all of these tools. Easy Integration. Team Structure.

Chief Customer Officer 10

Chief Customer Officer Technical Support Upselling SaaS 10

Netomi

JUNE 18, 2023

These are not just boardroom buzzwords but rather essential principles for businesses today – from global enterprises to innovative upstarts. Over the last 10-15 years there has been a pivot from being price- and product-focused to centering everything around the customer.

Customer centricity 52

Customer centricity Chief Customer Officer CRM Analytics 52

Answer Dash

APRIL 16, 2019

Core Customers Clarity Clarity is enhanced by focusing attention on customers with greatest potential for generating your firm’s growth. ignoring demographics and other traditional segmentation criteria) Which organically defined group has the greatest potential to drive your enterprise’s growth?

Customer Experience 76

Customer Experience Chief Customer Officer Enterprise Journey mapping 76