Accountability Chatbots Scripts Virtual Agent 
Fonolo
OCTOBER 5, 2023
2023 was all about chatbots. FREE WEBINAR: Is Your Chatbot Really Just an IVR? With their narrow conversation flows and questions that often don’t lead to an answer – or an agent – chatbots don’t always seem all that revolutionary. If your chatbot seems like an IVR, are you doing something wrong? Join us Oct.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI, chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
MARCH 11, 2024
Industry events and news coverage are full of companies offering Generative AI , Conversational AI , chatbots, and AI Agents. Understanding Conversational AI Conversational AI refers to technologies that users interact with through a natural, conversational interface, like chatbots or virtual agents.
Calltools
JUNE 24, 2020
The software became a key call center tool because it helps route incoming calls to agents who have the right skills to solve the customers’ problems. For example, a customer calling to ask about a billing issue will get directed to a representative with the training and authority to make necessary changes to the account.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Balto
JUNE 20, 2023
And if you’re still relying on a traditional contact center model with long wait times, scripted interactions, and frustrated customers, your business is destined to lose a lot of customers, and concurrently, money. By breaking down the user’s request, the virtual agent can better understand what the user needs.
NobelBiz
JANUARY 10, 2021
Mobility, flexibility, automation… the development of chatbots is the inevitable result of a ten-year technological convergence that has swept across all companies and contact centers. The chatbot, as a conversational robot embedded into a messaging app, enables the creation of a new communication experience with users.
Expert insights. Personalized for you.
57 
Let's personalize your content