Accountability Call Center Interactive Voice Response Wireless 
Callminer
AUGUST 1, 2017
Most call centers struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the call center, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve call center performance by reading our pros’ responses below.
JustCall
MAY 28, 2020
The COVID-19 scare has shut down almost all on-premise call centers. Most call center agents who work from home now, have been relying on wired desk phones and complex storage equipment. A virtual call center driven by a cloud phone system turns out to be a great solution here. What is a Virtual Call Center?
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3CLogic
APRIL 9, 2020
Now, with the advent of digital channels, a common misconception is that voice has been rendered obsolete. In reality, the purpose of the voice channel has shifted. Instead of fielding every inquiry, call center agents now handle the most complex and valuable interactions between businesses and their customers.
Pointillist
SEPTEMBER 10, 2020
The context is centered on their current goal, which is represented by the journeys they are on, and comprises the entirety of their experience with the company. Take, for example, a customer desiring to move money from one account to another via their mobile phone. Customer expectations for personalization have evolved immensely.
Interactions
JANUARY 23, 2019
Combine this dissatisfaction with the fact that customers have more choice than ever when it comes to these services, and it becomes easy to see why churn rates for cable providers (30%) and wireless providers (21%) are so high. It’s important to note that when most customers call, they’re already in a state of stress.
JustCall
FEBRUARY 20, 2023
Traditional phones only allow users to carry only one call at a given point in time, largely restricting your calling capabilities. Business phone lines allow for concurrent calling or incoming calls and also come with enhanced capabilities such as call transfer, IVR, call routing , and others.
Pointillist
MARCH 20, 2020
After service is disconnected, a high volume of customers contact the call center about the disconnect. Next, they define separate paths for customers that went on to use each of their three self-service channels: mobile, IVR and web. The 81% leakage from the IVR channel is nearly two times higher than mobile and web.
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