Totango

JULY 28, 2021

Following best practices for hiring a customer success manager can make a critical difference in the quality of your customer relationships. Customer success managers serve as the face of your company in dealing with clients, playing a key role in ensuring satisfying experiences of your brand. Suggesting upsells.

Best practices 118

Best practices Management Brand ambassadors Upselling 118

Totango

JUNE 23, 2020

Brand ambassadors have used the Net Promoter Score (NPS) to get those answers for almost a decade. Five basic customer success best practices can help move the needle on your net promoter scores: Segment to Find Trends. 6 Best Practices for Your CS Team. The data is an indicator, not an end.

Best practices 62

Best practices Brand ambassadors Surveys Enterprise 62

SmartKarrot

OCTOBER 22, 2021

Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related services; accountable for client renewal and retention results. Assist customers through multiple contact channels with a positive attitude and desire to help.

Brand ambassadors 19

Brand ambassadors Education Upselling Consulting 19

SmartKarrot

MARCH 23, 2022

Developing and executing upsell and expansion opportunities. Managing customer happiness and creating brand ambassadors for the Marketing and Sales teams, helping us collaborate with the customer and maximize their potential. Consult on best practices, workflows, and management business reviews.

Brand ambassadors 19

Brand ambassadors Engineering Upselling Metrics 19

SmartKarrot

JULY 6, 2022

To create enduring connections with clients and colleagues in this dynamic environment, put up a few best practice courses on how to make the most of attendees’ time at conferences, dinners, and workplace gatherings. Eventually, get ready to improve both your team’s online and in-person communication skills.

Chief Customer Officer 10

Chief Customer Officer Brand ambassadors Education Upselling 10

Totango

MARCH 2, 2021

But from the SaaS customer’s perspective, pre-sales and post-sales experience are all part of the same experience of your brand, and both figure into the customer’s decision whether or not to renew their subscription of your product. Reviewing accounts that are coming up for renewal to evaluate and ensure return on investment.

Upselling 63

Upselling SaaS Brand ambassadors Sales 63