Beyond Philosophy

JANUARY 10, 2019

The answer is found in the concept of mental accounting, and it might have significant implications for your Customer Experience. We discussed how our mental accounting affects our behavior as customers in our recent podcast. How Mental Accounting Works. We have written about Mental Accounting before.

Accountability 317

Accountability Customer Experience Entertainment Benchmark 317

CSM Magazine

JANUARY 2, 2024

Predicting Customer Behavior Predictive analytics allows casinos to anticipate high roller behavior, enabling proactive measures to enhance the customer experience. Building Customer Trust Transparency is key in the high roller segment.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52

Beyond Philosophy

APRIL 25, 2019

Brands have already begun using facial recognition technology in their Customer Experience. Technology also exists that captures customers’ authentic emotion measurement using facial recognition software. I believe both of these technologies are the future for Customer Experience and, in some cases, the now.

Technology 296

Technology Entertainment Consulting Consulting 296

CSM Magazine

AUGUST 4, 2021

That is not news to media and entertainment brands, but they should take action to account for it. Leverage Customer Feedback Early and Often. With new technology constantly being introduced and customer expectations rapidly changing, it can be a challenge to keep up and ensure expectations are being met.

Entertainment 52

Entertainment Benchmark Accountability Best practices 52

VHT

OCTOBER 18, 2018

Chatbots using natural language processing (NLP) can conduct email or text conversations that promote add-on products, offer extended warranties or link to entertaining and educational videos. These smart little applications can even engage customers in fun and unusual ways. Social Media Customer Care.

Contact Center 48

Contact Center Gamification Employee engagement Chatbots 48

Totango

APRIL 25, 2019

Umur Kavlakoglu – VP Customer Success, Data Intensity. Tony Colon – VP Customer Experience, Cisco. Phil Nanus – VP of Research, Customer Success, TSIA. Bob Crissman – SVP Channels, Totango. Sujit Naik – Associate Partner, Deloitte.

Customer centricity 54

Customer centricity Entertainment Enterprise Best practices 54

Taylor Reach Group

MAY 24, 2018

At Taylor Reach Group, we have compiled a list with hundreds of expos, conferences and summits focused on the Call Center, Contact Center and/or Customer Experience. Customer Contact – Europe: June 11-13, Dublin, Ireland. Next Generation Contact Center & Customer Engagement Best Practices: June 19-22, Orlando, FL.

Contact Center 48

Contact Center Healthcare Best practices Call Center 48