solution conversation-intelligence Accountability Banking Management Scripts 
SharpenCX
FEBRUARY 24, 2023
Banks and credit unions are no exception here. Banks have long been struggling to keep up with digital customer experience expectations. In a world where digital trends and mobile apps are the norm, many banks are still playing catch up. It’s time for banks to take their customer experience to the next level.
AWS Machine Learning
MARCH 19, 2024
However, this progress introduces unique challenges for enterprises navigating data-driven solutions. Generative AI using large pre-trained foundation models (FMs) such as Claude can rapidly generate a variety of content from conversational text to computer code based on simple text prompts, known as zero-shot prompting.
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Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. Alex Tebbs is the Co-Founder and Sales Director at VIA , the UK’s largest Hosted Skype for Business solution.
Cisco - Contact Center
DECEMBER 10, 2019
Artificial Intelligence Transforming Call Centers. The proliferation of digital social tools within clients is driving the urgent need to upgrade a traditional voice only call center into a modern Digital Omnichannel Contact Centers and this certainly represents the perfect timing to plan the insertion of Artificial Intelligence.
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CSM Magazine
JUNE 27, 2023
Zenarate , the leading natural language AI Simulation Training solution for customer and prospect-facing agents, today announced it closed a $15M funding round led by Boston-based growth equity firm, Volition Capital. Zenarate AI Coach delivers on average: 56% faster agent speed-to-proficiency vs. traditional training.
JustCall
MARCH 23, 2023
A key part of the contact center solution, the touch-tone feature allows the caller to press buttons according to these instructions and reach the relevant department. As a result, the customer can quickly get an accurate solution without wasting time waiting and listening to dial tones. What is Multi-level IVR?
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