Pointillist

SEPTEMBER 10, 2020

Take, for example, a customer desiring to move money from one account to another via their mobile phone. Real-Time Interaction Management Real-time interaction management (RTIM) is usually defined by B2C marketers as a capability that helps brands deliver more contextually relevant experiences.

Personalization 128

Personalization Interactive Voice Response Enterprise Upselling 128

Amity

SEPTEMBER 25, 2017

I started early on in a blue-collar, manufacturing background doing account management and account services. I then lived in Mexico for a year and did some account management there, which I continued to do when I returned to Michigan. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 0

B2C SaaS Accountability B2B 0

Amity

SEPTEMBER 25, 2017

I started early on in a blue-collar, manufacturing background doing account management and account services. I then lived in Mexico for a year and did some account management there, which I continued to do when I returned to Michigan. We regularly look at CSAT, NPS, retention, upsells, health score, and churn.

B2C 60

B2C SaaS Accountability B2B 60

Totango

JULY 18, 2018

Digital-first B2C companies such as Amazon, Uber, and Lyft have set the bar high for an intuitive and responsive customer experience. Typically, each ticket is logged as a separate event in the ticketing system. Increased Customer Expectations. Customer Support is, in its natural state, a reactive endeavor.

Customer Support 56

Customer Support B2C Customer retention Upselling 56

ChurnZero

OCTOBER 16, 2020

Whether Customer Success or Sales should own the renewal, expansion, and upsell is a hot-button issue in today’s SaaS sphere. Their main arguments include: Humans are wired for reciprocity and Customer Success is best suited to make deposits and withdrawals from the “relationship account”. How does that make you feel?

Upselling 98

Upselling SaaS Sales Accountability 98

JustCall

NOVEMBER 24, 2022

A B2C or B2B s ales process is never boring. Once a transaction is closed, the seller receives a commission on the price they negotiated with the customer, and the account is usually assigned to an account manager or customer success representative. It is all about less structure and more freedom. Stage 1 – Prospecting.

Sales 52

Sales B2B Surveys CRM 52

Amity

JANUARY 30, 2019

Account Management / CS Sales. Do you have cross-sell or upsell opportunities with your product? If so, consider an Account Management or Customer Success sales team to drive your expansion and grow revenue from your existing customer base. Then perhaps your CX team should focus on hosting customer events and user groups.

Education 61

Education Engineering B2C Technical Support 61