What is Interactive Voice Response (IVR): All You Need to Know
JustCall
MARCH 23, 2023
For instance, your IVR prompt may read out: “ Press 1 to speak with a Support Agent; Press 2 to speak with a Sales Agent; Press 3 to get in touch with the Accounts Department. Inbound customer support is way more efficient and streamlined with an IVR system in place. To speak with a sales representative, press 1.
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