financial-services 
OctopusTech
MARCH 22, 2024
Unlike traditional customer service representatives, Chatbots can handle multiple conversations simultaneously, providing 24/7 support service without additional staffing costs. This solution enhances operational efficiency and customer service regardless of the business’s growth, reducing costs.
Calltools
JULY 7, 2021
Running a successful call campaign means finding the best way to sell a product or service to consumers. For many industries, a predictive dialer is the best choice for enhancing your company’s success. Use of the software must be compatible with industry compliance laws such as the Do Not Call Registry and call labeling measures.
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Lumoa
SEPTEMBER 30, 2022
It’s estimated that financial brands that deliver a better customer experience (CX) receive twice as many recommendations. Plus, their customers are also two times more likely to try new products or services. . That said, there are a huge number of factors that influence the customer experience or CX of your financial institutions.
ProProfs Blog
DECEMBER 11, 2020
Customer satisfaction metrics are a means for your business to measure your customer service and experience efforts. It was found in a study that 87% of satisfied customers are more likely to upgrade services and are less likely to cancel due to their loyalty towards the brand. Let’s get started! What are Customer Satisfaction Metrics?
Call Experts
JULY 27, 2023
A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. When it comes to delivering exceptional customer service, businesses face numerous challenges.
Hodusoft
OCTOBER 4, 2023
Managing the cost per call is a paramount challenge for contemporary businesses across various industries. As per industry standards, an acceptable cost per call could range anywhere from $2.70 However, the cost per call varies from one industry to the other.
pindrop
OCTOBER 12, 2021
Imagine that you are trying to log in to your 401k account after a long time and as luck would have it you don’t remember the password. You try to reset the password online but you don’t remember the answers to the security questions you had set up while opening the account.
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