OctopusTech

JULY 25, 2022

Anybody who has ever worked as a call center agent knows how difficult it could be when different customers call at the same time. They always wonder, which call to prioritize first? One way to prevent all these problems is to integrate automatic call distribution (ACD) system. Let’s jump straight into more detail.

Interactive Voice Response 62

Interactive Voice Response Wait times Average Handle Time Call Center 62

NobelBiz

MAY 24, 2022

In the post-covid era, the contact center sector has altered dramatically. Managing call center agents remotely has become a true challenge for the industry. In this article, discover 5 tips to manage remote call center agents successfully. But how exactly? Here are the 5 tips to tackle them: 1.

Call Center 52

Call Center Management virtual call center Interactive Voice Response 52

aircall

SEPTEMBER 7, 2022

Using call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees can spend more time focusing on the customer. What is call management software?

Interactive Voice Response 62

Interactive Voice Response Management Call Center CRM 62

JustCall

APRIL 5, 2022

VoIP is much more than just about making and receiving voice calls. Did you know , with VoIP, small businesses can save around 90% on international calls and 40% on local calls? Smart call routing. The smart call routing feature connects a caller to the best agent or support expert to handle their query.

voip 52

voip CRM Interactive Voice Response Sales 52

aircall

FEBRUARY 26, 2021

If so, you’ve probably called a bank, credit card company, or loan provider at some point for help. That’s a financial services sales agent, a type of call center agent whose job it is to help customers make informed decisions when it comes to purchasing financial services. . The person you spoke to?

Sales 62

Sales call center software Banking Call Center 62

aircall

FEBRUARY 7, 2022

Call management software is an easy way to streamline efficiencies in your business and elevate the customer experience. By relying on a business call management system to facilitate call routing, tracking, analysis, and processing, employees are better able to focus on the customer. . What is call management?

Interactive Voice Response 62

Interactive Voice Response Management CRM Abandon Call 62

8x8

FEBRUARY 6, 2019

It’s called doing things.”. How fast they are able to respond to each other, partners and customers, the time it takes to bring new products and capabilities to market or using automation to drive scale—speed is the new battleground. Speech Analytics for Contact Centers. Analytics Features. Call detail records.

Analytics 48

Analytics CRM APIs Contact Center 48

JustCall

MARCH 9, 2023

Given the fact that contact centers are where most of the customer activity happens, this department needs robust tools and solutions to handle the load. To help businesses manage call volumes in addition to keeping their efforts goal-aligned, they can choose from various types of contact center solutions.

Contact Center 52

Contact Center Multichannel Interactive Voice Response outsourcing 52

JustCall

FEBRUARY 20, 2023

Every thriving business needs a business phone system to handle increased call volumes that come with more business. A multi-line phone system for small businesses can serve more than one call at a time and comes with various other important functions. Agents can also carry out two or more calls simultaneously with a multi-line phone.

voip 52

voip Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2022

VoIP (Voice over Internet Protocol) is a technology that lets you make phone calls over a broadband internet connection, instead of a traditional landline. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

VoIP (Voice over Internet Protocol) is a technology that lets you make phone calls over a broadband internet connection, instead of a traditional landline. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing.

voip 52

voip Interactive Voice Response CRM Wireless 52

JustCall

APRIL 5, 2022

VoIP (Voice over Internet Protocol) is a technology that lets you make phone calls over a broadband internet connection, instead of a traditional landline. VoIP is also popularly known as internet phone service, digital phone service, internet calling, voice over IP, and broadband phone service – it all means the same thing.

voip 52

voip Interactive Voice Response CRM Wireless 52

CrazyCall

AUGUST 8, 2019

Customers call, agents resolve their queries, managers supervise, all things seem to run their course… STOP! In this article we’ve decided to present you 20 call center metrics that will make it easier for you to gain powerful insights into the sales call performance and keep an eyeon your customer service efforts.

Call Center 52

Call Center Metrics Abandon rate Management 52

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. One of the most significant benefits of call centers is their ability to provide fast and efficient customer service.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

JustCall

FEBRUARY 12, 2024

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. Call transcriptions and call scoring are the tools you can use to judge your team’s performance. It is a comprehensive solution that is well-suited for businesses with high outbound calling activities.

CRM 52

CRM Analytics Abandon Call Coaching 52