What is Intelligent Routing? 6 Big Benefits It Offers Your Business
bold360 Blog
OCTOBER 2, 2020
For example, If a customer is trying to decide between two products on your website, a sales agent will likely be the best resource for the chat. Intelligent routing thus helps personalize the customer experience and expedite service. Decreased Average Handle Time (AHT). More Personalized CX. More Sales.
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