3 Tips to Reduce Cost Per Contact in the Call Center
Fonolo
OCTOBER 14, 2021
When it comes to keeping a pulse on the health of your contact center, cost per contact can be a very handy tool. Here’s how to calculate CPC: At its core, the process of measuring cost per contact is pretty straightforward. Simply pick a time period and follow the formula below. Have you heard of Visual IVR ?
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