Expivia

MAY 13, 2021

Call quality monitoring in a contact center is the practice of recording and evaluating calls between agents and customers. Effective and efficient customer service calls drive the best customer experience and conversion. Effective questioning, including the use of open, probing, and closed questions.

Call Center 52

Call Center Education call center association Analytics 52

Skybridge

MAY 28, 2020

With customer service planning conversations increasingly focused on re-opening, redesign, and planning for a post pandemic future, this recent Forbes article caught my eye. We often think in terms of the changes that we , as customer care providers, have undergone during the pandemic. We would love to talk!

Customer Service 52

Customer Service Metrics Customer Care Upselling 52

aircall

APRIL 5, 2021

Productivity makes it possible to provide more products and services to customers in a shorter period of time, and that leads to higher profits. . Effective teams are aware of overall departmental goals, and they often have great ideas about how to delegate tasks equitably. It should be. . We’ve all been there! .

Call Center 59

Call Center Best practices Sales call center software 59

Monet Software

JULY 30, 2019

We live in a data-driven world and businesses who thrive are the ones who can leverage this data effectively. This specifically applies to contact centers which are in the frontline of customer service and are gathering heaps of information, insights and data every minute, every hour, every day. Quality of Service.

Call Center 54

Call Center Metrics Abandon rate Schedule adherence 54

NobelBiz

MARCH 29, 2022

It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers. In the contact center sector, customer engagement is one of the strategic objectives of many companies today. What is customer engagement in contact centers?

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

Fonolo

NOVEMBER 17, 2020

Agents are responding with genuine empathy and care because they are as worried and concerned as their customers about this pandemic and its impact.”. And contact centers were utterly overwhelmed in the floods of anxious customer calls. ’ That doesn’t happen all the time. We had to listen. But 300+ days must be.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

aircall

MARCH 8, 2021

Another quick search and you will find industry leaders, such as Dmitri Akhrin, president at CRMDialer & IRIS CRM, explaining that “cold calling can be effective when done correctly. Read on to learn how you and your team can make effective calls to increase leads and sales. Cold calling is still an essential sales strategy tool.

Scripts 62

Scripts Sales Personalization Marketing 62

Callminer

JANUARY 18, 2021

Running a contact centre can be difficult, especially when your call centre operates in one geographic region while providing services to another. Emotional intelligence can be trained most effectively by refocusing your agents’ attention on their own behaviors. Caller Expectations are on the Rise. Offer rewards for great performance.

Best practices 226

Best practices Call Center Contact Center Scripts 226

LiveChat

AUGUST 26, 2016

When reading about good customer service examples, it’s very easy to dismiss them as flukes. Someone raves about amazing customer service they just received? A friend recommends a service that offers near-instantaneous response rate? You make your own luck in customer service. Just like this guy.

Customer Service 52

Customer Service Metrics Surveys Average Handle Time 52