Outsourcing to Africa: Top Countries for BPO
CustomerServ
MAY 23, 2023
The global business process outsourcing (BPO) market is currently valued at over $260 billion and is expected to exceed $500 billion by 2030, according to Grand View Research.
2030 Business Process Outsourcing Marketing outsourcing 
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TOP 10 BPO Destinations to Consider When Outsourcing Your Operations
Helpware
AUGUST 15, 2023
By 2030, it is projected that the global market for business process outsourcing (BPO) will achieve a remarkable milestone, surging to a value of $525 billion.
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Today’s Leading Businesses Are Already Building Tomorrow’s Leading Workforces – Business Process Outsourcing Companies Can Do the Heavy Lifting
Anexa BPO
OCTOBER 15, 2021
In fact, research shows that nearly all in-branch roles will decline over the next decade, and by 2030, the average branch size is expected to shrink from six full-time equivalents to four. Here’s how well-established business process outsourcing companies like Anexa can help brands to build their futures.
The Power of Outsourcing for Scaling Your Ecommerce Business
Select VoiceCom Blog
MAY 10, 2023
In recent years, outsourcing has become a business strategy for scaling operations while managing expenses. According to a Deloitte study, 52% of executives outsource business functions. With this rapid expansion, ecommerce companies use outsourcing to extend their operations and meet demand. billion by 2025.
Your Guide to Navigating the World of Customer Service Outsourcing
Global Response
DECEMBER 21, 2023
Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?
LIVE COMMERCE: How BPO / Outsourcing Companies Can Support Commerce as an EVENT
Anexa BPO
OCTOBER 15, 2021
And on that note – millennials are projected to account for half of the global population by 2030. Choice of technology (omnichannel is preferred), tracking (monitoring event impact lets you know what works) and marketing are all critical components in the success of your live commerce activities. That’s an audience worth targeting.
CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
CSM Magazine
MAY 25, 2023
CCI Kenya is part of CCI Global, which is now one of the leading business process outsourcing providers in sub-Saharan Africa. Developing the kind of digital customer management strategies that work In 2016, CCI Kenya became the 2 nd operating market for CCI Global.
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