Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. Performance Metrics: Implementing key performance indicators (KPIs) can also help in efficient workforce management. It allows customers to get quick access to information like account status, product information, etc., without speaking to an agent.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

AWS Machine Learning

OCTOBER 10, 2022

billion by 2028. From the combined industry experience, the solution team believes that many of the modus operandi in a mobile environment is driven by fraudsters having tools and methods to create fake accounts at scale and bypass a platform’s security checks on the device, thereby enabling them to exploit the platform for large returns.

APIs 70

APIs Accountability Metrics Government 70

TechSee

SEPTEMBER 21, 2021

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.

Advertising 41

Advertising Entertainment Self service Banking 41

The Petrova Experience

NOVEMBER 22, 2023

Billion by the end of 2028.” Increased Investment in Sustainable Travel The travel and tourism sector alone accounts for 11% of global emissions. billion short tons of CO2 emissions over a 40-year period… and 102 million metric tons of carbon dioxide equivalents over the first 50 years of the project’s operating life.”

Transportation 52

Transportation Airlines Marketing Technology 52

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share. But metrics like NPS, CSAT, and others also help to paint the picture. billion to $27.12

Customer Experience 71

Customer Experience B2B B2C Contact Center 71

JustCall

MARCH 9, 2023

billion , from 2022 to 2028, with a CAGR of 21.8%. With CI technology, you can rest assured that all (100%) customer interactions are accounted for and recorded, leaving no room for error. Conversation intelligence is an AI-powered technology used by customer-facing groups to gain valuable insights into every customer interaction.

Coaching 52

Coaching Sales Chatbots Analytics 52