What’s Everyone Talking About in Customer Experience Today?

Blue Ocean

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 In particular, we were interested to see that in 2020, text analytics accounted for 41% revenue share.

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Brouhaha in Broadcasting: The Cable Digital Transformation


McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The cable industry is at a crossroads.


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What is business process outsourcing and can it save me time?

Call Experts

Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. Prioritize working with a company that offers personalized account managers that work with only your business.

Contact Center Predictions in Three Sizes

Contact Center Geek

While consumers are continuing to move to self-service and digital channels in increasing numbers, voice still accounts for the vast majority of contacts in most industries. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong. This article originally appeared on ICMI.com. The end of the calendar year often brings with it the inexorable look into the crystal ball.

Enterprise Software in SaaS: How They Are Categorized / Sized in the Americas, EMEA and APAC?


Examples include accounting, inventory management, payroll, and human resources software. billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% from 2022 to 2028. This includes data analytics, accounting management , and CRM tools.

Chatbot Marketing: 11 Actionable Use Cases (With Examples)


In fact, the global chatbot market is expected to see a compound annual growth rate of nearly 25% between 2021 and 2028. After the leads are qualified by the chatbot, a customer service agent or account executive can follow up. Today’s world of digital marketing is robust and diverse.