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Rising Stars in the BPO Industry: The Best Outsourcing Countries

Select VoiceCom Blog

India The world increasingly demands work from industries like IT, software development, and accounting. The country’s robust manufacturing sector accounts for 28.7% billion in revenue in 2023 and a CAGR of 3.58% between 2023 and 2028. Revenue for IT outsourcing in 2023 was at US $8.81 year-on-year.

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10 Effective Ways to Reduce Costs in Your BPO Contact Center

Hodusoft

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. It allows customers to get quick access to information like account status, product information, etc., BPOs offer a comprehensive range of services, including but not limited to customer support and sales. million in 2022 to US$34, 570.73

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Contact Center Predictions in Three Sizes

Contact Center Geek

While consumers are continuing to move to self-service and digital channels in increasing numbers, voice still accounts for the vast majority of contacts in most industries. I think we’re at least a decade away from this, so please wait until 2028 or so before you write to me (or call me) to tell me I was wrong. See you in the future.

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What is business process outsourcing and can it save me time?

Call Experts

Back-office services: accounting, infotech (IT) services, personnel (HR), attendance tracking, employee call-out solutions, quality control, and payment processing. Prioritize working with a company that offers personalized account managers that work with only your business. Don’t become overdependent on the contracted supplier.

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Detect fraud in mobile-oriented businesses using GrabDefence device intelligence and Amazon Fraud Detector

AWS Machine Learning

billion by 2028. From the combined industry experience, the solution team believes that many of the modus operandi in a mobile environment is driven by fraudsters having tools and methods to create fake accounts at scale and bypass a platform’s security checks on the device, thereby enabling them to exploit the platform for large returns.

APIs 74
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53 Impressive Generative AI Statistics You Need To Know

Netomi

Here is a compilation of thought-provoking Generative AI statistics.

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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

McKinsey reports that cablecos still account for more than 60% of all connected homes, with the key providers averaging an impressive 25% return on invested capital. The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation.