2026 Analytics Examples Feedback 
Fonolo
JANUARY 17, 2023
Gartner reports that AI chatbots alone can save the contact center industry up to $80 billion in annual labor costs by 2026. For example, a customer may raise their voice if they are becoming frustrated or angry. Call analytics. The cost savings AI offers makes the move to more automation inevitable.
NobelBiz
APRIL 30, 2024
This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
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NobelBiz
APRIL 30, 2024
This evolution has been driven by advancements in machine learning, natural language processing, and big data analytics. The projection is that one in 10 agent interactions will be automated by 2026, a significant increase from the current estimated 1.6% of interactions that are automated using AI.
CSM Magazine
MAY 16, 2023
The Voice of Customer (VoC) is an invaluable asset for businesses, providing crucial insights into the needs, preferences, and feedback of customers and prospects. For example at Mangopay, we use some consumer intelligence acceleration Platforms to enable businesses to harness the power of VoC data to drive impactful business outcomes.
JivoChat
APRIL 16, 2023
trillion dollars by 2026—a significant increase of 56% from 5.2 According to Darshan Somashekhar from Solitaired , “We always talk to our customers and take their feedback before developing our games and that’s why they are so successful.” According to Statista, ecommerce sales worldwide are projected to reach around 8.1
Balto
FEBRUARY 6, 2023
Subscribe for weekly insights from the Conversation Excellence Lab A People Person’s Dream Job By 2026, Gartner predicts that 75% of customers will call service lines due to loneliness, not because they have a customer service issue. If agents received 0 pieces of feedback from their peers, their peer respect was reported as 3.95/5.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
Both Amazon and Zappos are prime examples of brands that are customer centric and have spent years creating a culture around the customer and their needs. Companies such as Apple, Samsung, Google and GE are just a few examples of customer-centric business models. No company can afford to be a customer service laggard.
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