TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

Self service 109

Self service Virtual Agent Customer centricity Chatbots 109

SharpenCX

NOVEMBER 21, 2019

With 93% of people turning to online reviews to decide if a business is good or bad, that means the service your team delivers is the lever you’ve been looking for to grow your business. Likewise, sending out surveys doesn’t work if you don’t do anything with the feedback you get. Ready to put your metrics to use?

Call Center 84

Call Center Contact Center Interactive Voice Response Self service 84

TechSee

FEBRUARY 5, 2019

A greater pivot towards self-service is the natural outcome. As customers transition from passive service recipients to active partners, the time is right for them to become true stakeholders. Servion has predicted that by 2025, some 95% of customer interactions will be powered by AI. One good turn deserves another.

Customer Experience 173

Customer Experience B2B Upselling SaaS 173

SharpenCX

NOVEMBER 21, 2019

With 93% of people turning to online reviews to decide if a business is good or bad, that means the service your team delivers is the lever you’ve been looking for to grow your business. Likewise, sending out surveys doesn’t work if you don’t do anything with the feedback you get. Ready to put your metrics to use?

Call Center 67

Call Center Contact Center Interactive Voice Response Self service 67

Eptica

APRIL 15, 2020

Move away from quantitative feedback to analyse more qualitative data, from the words they use when they interact with you digitally to free-text survey responses. Instead, adapt your existing surveys, or launch specific new ones that capture the emotions and show that you want to understand and act on how consumers feel. com / en /.

Surveys 95

Surveys Best practices Analytics Feedback 95

Playvox

JANUARY 13, 2022

As an example, 35% of surveyed CEOs report expanding employee benefits in the last twelve months in an effort to reduce employee churn. . It’s projected that this younger generation will make up approximately 27% of the workforce by 2025. . Gen Z is defined by technology and values.

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Serenova

FEBRUARY 3, 2020

Cloud and contact center-as-a-service (CCaaS) will grow at nearly 15% year-over-year through 2025, according to MarketWatch. Self-service. For that reason, customer self-service tools are a trend that’s here to stay. In fact, self service can leave customers further frustrated.

Interactive Voice Response 40

Interactive Voice Response Self service Contact Center Analytics 40