TechSee

JUNE 10, 2021

The end-user can easily accomplish these activities in self-service mode or by speaking directly with a remote expert. As the service organization’s visual capabilities become more sophisticated , the number of use cases and resulting ROI increase. By 2025, the IDC predicts that the number will rise to 41.6 How much data?

Self service 207

Self service Analytics Transportation Healthcare 207

Netomi

AUGUST 16, 2023

It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. dollars in 2025 – Statista 2 By 2023, 25% of customer service operations will integrate virtual customer assistants (VCAs) or chatbot technology across engagement channels – Gartner The conversational AI market is worth $10.7B

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

TechSee

FEBRUARY 14, 2022

The next generation of wireless technology – 5G – promises to impact our lives by delivering a network that is 100 times faster than smartphone cellular connections and ten times faster than the speediest home broadband service. billion subscribers worldwide – 20% of global connections — by 2025.

Technology 109

Technology Wireless Self service Telecommunications 109

The Petrova Experience

OCTOBER 8, 2020

Contactless and Self-Service are Here to Stay. Even the self-service airport lobbies were edgy and sexy. Today, the DMV offers self-service temperature checks and the restaurant industry suddenly found out there are QR codes to get menus on diners’ phones! The consumer is not stupid.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

NICE inContact

MARCH 11, 2019

Will “The Robots” take over completely by 2021, 2025, 2050? to a more naturally-occurring shift that enables us to focus on the human aspects in face-to-face fields like healthcare and environmental renewal programs (that doesn’t sound too bad). Will facial recognition play a part? I recently upgraded my phone. Not possible, right??).

Healthcare 64

Healthcare Chatbots Self service Customer retention 64

TechSee

JUNE 25, 2019

billion worldwide by 2025, with a CAGR of 22.9 It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. Face and voice recognition. Agent decision support.

Technology 122

Technology Customer Service Gamification Contact Center 122

Bill Quiseng

APRIL 18, 2021

When I say social media is bad for customer service, it is because, for retail, hospitality, healthcare, and other bricks-and-mortar customer service positions, it has created a pool of candidates who are lacking in the social skills to connect with and please customers. Walk into your staff break room and see what is going on.

Customer Service 167

Customer Service Education Self service Healthcare 167