TechSee

JUNE 10, 2021

Far more than simply being a tool to help your staff see what the customers see, Visual Assistance can guide the customer across many touchpoints, from onboarding, unboxing, setup, and troubleshooting to operational guidance, maintenance, and repair. By 2025, the IDC predicts that the number will rise to 41.6 of data by 2025. .

Self service 207

Self service Analytics Transportation Healthcare 207

Netomi

AUGUST 16, 2023

It’s reshaping industries, from entertainment to healthcare, and it’s only the beginning. The advent of this technology has enabled businesses to provide 24/7 support, ensuring that customer queries are resolved promptly and efficiently. Generative AI is rapidly transforming the way we interact with digital systems. billion U.S.

Enterprise 52

Enterprise Chatbots Healthcare Entertainment 52

TechSee

JUNE 25, 2019

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. A Tata Consultancy Services survey found that 31.7% of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

Technology 122

Technology Customer Service Gamification Contact Center 122

The Petrova Experience

OCTOBER 8, 2020

Further, we must demonstrate how transformative customer experience is to every industry. Even as 2021 looms, too many people say “Customer Experience” when they actually mean “Customer Service.” Customer experience must be part of your business strategy. That is non-negotiable.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. I am not a millionaire.

Customer Service 167

Customer Service Education Self service Healthcare 167

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries.

Chatbots 52

Chatbots Wait times Healthcare Banking 52

SmartKarrot

JANUARY 18, 2022

A report from Bain & Company predicted that “Indian SaaS companies will reach $30 billion in revenue by the year 2025”. Indian SaaS enterprises deal with a wide variety of clients across finance, education, healthcare, and wellness. Zoho is committed to offering outstanding customer service.

SaaS 11

SaaS Finance CRM Analytics 11