Peter Lavers

NOVEMBER 16, 2017

This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS. Pretty much everything described so far has been about what businesses “do” for and to our customers. Yes, there is!

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 111

B2B Customer Experience B2C SaaS 111

aircall

MARCH 19, 2021

By 2025, global data is projected to grow to 175 zettabytes. For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. It produces a customer database that is accessible by other SaaS software and systems that your company uses.

Sales 62

Sales CRM Marketing Best practices 62

SmartKarrot

JANUARY 4, 2023

According to Gartner, “over 75% of companies will abandon as a measure of success for customer service and support NPS measurement by 2025”. In its space, the recommendation relies on customer effort score (CES), customer satisfaction (CSAT), etc. Adapting NPS for a New Era of Customer Success.

SaaS 10

SaaS Benchmark B2B Metrics 10

SmartKarrot

JANUARY 12, 2021

With so many tech-companies supplying healthcare-related software products, customer success in healthcare has become an indispensable part. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025. Customer success best practices in healthcare.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Netomi

FEBRUARY 28, 2022

Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” Customer experience is more important now than ever,” she said. Customers have so many options. Connect with Kellie .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178