TechSee
JANUARY 26, 2021
A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021. A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs.
Netomi
AUGUST 18, 2023
billion – Statista In 2021, 86% of US executives expressed their agreement that AI would become a “mainstream technology” for their businesses – Deloitte In 2019, the market value of chatbots in the banking, financial services, and insurance (BFSI) industry amounted to $586 million.
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Hodusoft
MARCH 13, 2024
As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls. billion by 2030.
Solvvy
JULY 8, 2022
In competitive markets, like software, banking, financial, and consumer services, people have various options for where to do business. Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Sample calculation: A business surveys 500 customers.
The Center for Client Retention
DECEMBER 3, 2019
Supported in part by Industry Partners, the 55 buildings in KidZania City will include a bank, podcast studio, recording studio, hospital, university and various shops and salons, giving kids from four to 14 the opportunity to immerse themselves in adult role playing. CSAT Surveys & Analytics Make the Perfect Marriage.
Answer Dash
NOVEMBER 21, 2018
SEB, a major Swedish bank, now uses a virtual assistant called Aida to interact with millions of customers. Whilst we are only just starting to see the benefits of AI in customer experience, by 2025, it is expected that 95% of customer interactions will be aided by AI.
Nicereply
JUNE 20, 2019
This is even further proved by another survey by Forrester which revealed that the revenue growth of customer experience leaders is 5.1 One of the largest banks in Nigeria integrated Live Video Chat and co-browsing in order to enhance its inbound support requests KPIs. times that of laggards. Virtual and Augmented Reality.
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