TechSee

JANUARY 26, 2021

A recent survey by Aberdeen of 307 contact center leaders revealed a significant surge in remote work capabilities – a whopping 52% as of June 2020, and that is expected to increase through 2021. A recent Gartner report predicts that by 2025, customers will pay a freelance customer service expert to address 75% of their service needs.

Customer Service 124

Customer Service Contact Center Healthcare Banking 124

Netomi

AUGUST 18, 2023

billion – Statista In 2021, 86% of US executives expressed their agreement that AI would become a “mainstream technology” for their businesses – Deloitte In 2019, the market value of chatbots in the banking, financial services, and insurance (BFSI) industry amounted to $586 million.

Chatbots 52

Chatbots Banking Real estate Finance 52

Hodusoft

MARCH 13, 2024

As per a report released by Straits Research in October 2022, the global banking, finance, and accounting BPO services market size is projected to grow at a compounded annual growth rate of 9.52 Multichannel Support Gone are the days when customers preferred to contact a bank or financial institution using audio calls. billion by 2030.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Answer Dash

NOVEMBER 21, 2018

SEB, a major Swedish bank, now uses a virtual assistant called Aida to interact with millions of customers. Personal Personalisation has become the ultimate marketing buzzword over the last five years, with businesses rhapsodising about its ability to drive revenue and transform loyalty.

Interactive Voice Response 75

Interactive Voice Response Banking Customer centricity Technology 75

Solvvy

JULY 8, 2022

In competitive markets, like software, banking, financial, and consumer services, people have various options for where to do business. Business leaders responding to a SuperOffice survey revealed that their top business priority through 2025 is enhancing customer experience. Sample calculation: A business surveys 500 customers.

Metrics 106

Metrics Surveys Brand ambassadors Benchmark 106

The Center for Client Retention

DECEMBER 3, 2019

Not only can superfans select answers from pre-approved responses, but Chatdesk’s software connects them with AI to generate personalized messages, dramatically increasing conversions. CSAT Surveys & Analytics Make the Perfect Marriage. billion connected IoT devices in 2019 ; in 2025 we may be looking at 25 billion.

Customer Experience 62

Customer Experience Surveys Healthcare Analytics 62

Comm100

NOVEMBER 13, 2022

Fast forward to 2025 and it’s predicted to be worth over $580 million. These are ‘trained’ from existing reference materials like a knowledge base or FAQ bank. Insider Intelligence estimates that the adoption of chatbots could save the healthcare, banking, and retail sectors $11 billion annually by 2023.

Chatbots 52

Chatbots Wait times Healthcare Banking 52