Connect

DECEMBER 11, 2023

Technology-enabled transformation is a growing trend as operators look to access the latest technologies shaping the contact centre of the future , with artificial intelligence (AI) a key strategic focus. Every customer interaction will contribute to the wealth of customer data held in this knowledge base.

Technology 92

Technology Average Handle Time Cloud contact First call resolution 92

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. The technology can address 15 million alarms per day, restoring service before the customers notice an outage. from 2020-2025.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Peter Lavers

NOVEMBER 16, 2017

Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). The 21 st century organizational design needs three P&L lenses – product, channel, and customer.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

JustCall

APRIL 26, 2022

With no technology at disposal, the representative had to manually compile the list, which took endless hours and effort. Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. Augmented Analytics.

Sales 52

Sales B2B Upselling Chatbots 52

inmoment

NOVEMBER 15, 2018

From Google’s Arts and Culture app – which uses facial recognition technology to match selfies to thousands of artworks—to Pizza Hut’s plans for driverless pizza delivery. Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology.

Chatbots 40

Chatbots Big data Technology Analytics 40

aircall

MARCH 19, 2021

Our world is driven by data. By 2025, global data is projected to grow to 175 zettabytes. What happens to all this data? For some businesses, they use this customer data to gain unique insights to improve things like sales performance or the customer experience. All Customer Data in One Phone.

Sales 62

Sales CRM Marketing Best practices 62

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10