TechSee

FEBRUARY 1, 2021

This data is culled from devices, networks, mobile applications, geolocations, detailed customer profiles, services usage and billing data. billion by 2025, a CAGR of 21.9% from 2020-2025. Predictive maintenance. The post 2021: Emerging AI trends in the telecom industry appeared first on TechSee.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Connect

DECEMBER 11, 2023

Expectations regarding human displacement by AI are not unfounded, with the World Economic Forum stating in its The Future of Jobs Report 2020 that AI will replace 85 million jobs worldwide by 2025.

Technology 93

Technology Average Handle Time Cloud contact First call resolution 93

Peter Lavers

NOVEMBER 16, 2017

Autonomous vehicles will completely transform ownership and usage in urban areas by as soon as 2025 – and will be utterly ‘connected’ (see “The Internet of Cars” referenced by Goldman Sachs in their excellent article “ Cars 2025 ”). The 21 st century organizational design needs three P&L lenses – product, channel, and customer.

Customer centricity 183

Customer centricity Automotive Finance Marketing 183

inmoment

NOVEMBER 15, 2018

Products ranged from big data analytics to speech recognition to advanced decision making to predictive technology. Gartner predicts that 95% of customer interactions will be driven by AI by 2025, leveraging chatbots and mobile messaging to complete simple tasks.

Chatbots 40

Chatbots Big data Technology Analytics 40

SmartKarrot

JANUARY 12, 2021

With the growth of technology, the healthcare sector has adopted highly sophisticated technologies like Big data, electronic health/medical record (EHR/EMR) in their software products. Healthcare industry is growing at a rapid rate with a CAGR of 13% and is expected to reach the market cap of $76 bn by the year 2025.

Healthcare 10

Healthcare Best practices SaaS Customer centricity 10

Spearline

JULY 13, 2021

The adoption of contact center Speech Analytics. Spearline’s whitepaper titled the ‘2020 Global Telecom Quality of Service Report’ found that over 84% of contact center professionals believe that the use of speech analytics will increase over the next five to 10 years, with just under half certain of the rise.

Contact Center 98

Contact Center Telecommunications Analytics Surveys 98

JustCall

APRIL 26, 2022

Whether compiling prospects’ data, refining ideal customer profiles (ICP), or figuring out action items – the AI’s analytical strength continually improves sales efficiency. According to Gartner , by 2025, 3/4 of B2B sales organizations will refine their old strategies with AI-based sales assistants and solutions.

Sales 52

Sales B2B Upselling Chatbots 52