ChurnZero
JANUARY 25, 2024
How will customer success jobs, and the skills they require, evolve in 2024? Let’s explore the essential trends, specializations, and factors driving the evolution of CS skills in 2024, and consider how you can upskill yourself and your team to stay at the cutting edge.
NobelBiz
FEBRUARY 13, 2024
In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration? Purpose: It allows businesses to merge CRM data and functionalities with their call center software.
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Lumoa
FEBRUARY 14, 2024
From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy. Is your CX strategy up to the task of meeting customers’ expectations going into 2024? More Data-Driven Analytics Advanced analytics is enhancing the CX industry.
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.
Hodusoft
MAY 10, 2024
As per recent stats the number of remote call center agents is expected to grow by 60 percent from 2022 to 2024. Improved Productivity Virtual call center software includes features like automatic call distribution, call routing, and integration with customer relationship management (CRM) systems.
Hodusoft
AUGUST 4, 2021
Some companies have already taken the leap and witnessed improvement in their performance metrics. . As per Gartner 30% of organizations will shift their on-premise contact center operations to remote by 2024. CRM integration. Make your existing CRM more powerful with the latest features and seamless integration with HoduCC.
Totango
MAY 7, 2024
Strategy #3: Share revenue responsibility and success metrics There’s been a major shift in the B2B space over the past few years. It also means that both Sales and CS need to share responsibility for key revenue metrics, including: Net Revenue Retention Sales and CS should both own NRR.
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