Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

Hodusoft

JULY 12, 2021

This trend has seen increased remote contact center software demand for adapting to new ways of working. Customer service will remain a priority. Research firm Gartner predicts 30% of organizations will shift their on-premise contact center operations to remote by 2024. SMS integration.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Cloud contact 52

NobelBiz

JANUARY 3, 2024

In 2024, several key trends are set to redefine the landscape of these centers. Check out our latest webinar episode Fireside Chat: 2023 Contact Center Industry Recap & Future Projections Pro Tips for Understanding 2023’s Industry Landscape and Predicting Trends in 2024.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

JustCall

APRIL 23, 2024

Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. But also look at wider platform features that come with it and how they fit into your revenue operations and customer experience strategy. So, yes, look at what the predictive dialer can do and if it fits your needs.

call center software 52

call center software Sales CRM Analytics 52

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. Their research also states that 38% of leaders deploy these applications with the explicit goal of improving customer experience and retention.

Contact Center 59

Contact Center Cloud contact CRM Self service 59

Connect

JANUARY 25, 2024

Crafting exceptional customer experiences (CX) by applying innovative technology has become a strategic differentiator in the digital era. A guide to experience orchestration. We provide simple, elegant solutions to the most complex problems.

Cloud contact 50

Cloud contact Construction Technology Self service 50

Connect

NOVEMBER 2, 2022

Automation, big data, CRM (customer relationship management), hybrid systems, cloud, workforce management and predictive analytics have been the driving force for this innovation and have greatly improved how contact centres manage interactions to improve CX (customer experience).

Morale 40

Morale Cloud contact Benchmark Big data 40

NobelBiz

FEBRUARY 23, 2023

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). The worldwide UCaaS market is predicted to be valued at $79.3

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52

NobelBiz

JUNE 7, 2021

billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models. UCaaS technology assists company operations both outside by optimizing its customer experience (CX) and internally by optimizing its employee experience (EX). The worldwide UCaaS market is predicted to be valued at $79.3

Contact Center 52

Contact Center voip APIs Interactive Voice Response 52