2024, Cloud contact, Customer Experience and Virtual Agent

Don’t jump the Gen AI gun to realise returns on AI investments

Connect

APRIL 18, 2024

In contact centres, the technology holds the potential to turn clunky chatbots into super-agents that deliver exceptional customer experiences 24×7, boost agent productivity, and drive business success by managing frontline engagement, offloading basic tasks from agents to boost contact centre capacity and first contact resolution (FCR) rates.

Virtual Agent

Virtual Agent Chatbots Average Handle Time Engineering

Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track

3CLogic

FEBRUARY 7, 2024

In today’s digital world, your competitors are no more than a click away, drastically increasing the importance of delivering personalized customer experiences (CX) on the first go. Their research also states that 38% of leaders deploy these applications with the explicit goal of improving customer experience and retention.

Contact Center

Contact Center Cloud contact CRM Self service

Customer Contact Central

Don’t jump the Gen AI gun to realise returns on AI investments

Three Red Flags Your Contact Center is Falling Behind and How to Get Back on Track

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