2024 Analytics Feedback Self service 
Lumoa
APRIL 28, 2024
More than 80% of business leaders see customer experience as a growing priority in 2024. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. If you’re reading this blog post, you are probably one of them. Which Platform Fits Your Needs?
Lumoa
FEBRUARY 14, 2024
Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Naturally, delivering this kind of personalized service at scale will require a well-crafted plan. Automated services like chatbots allow customers to schedule their own self-service appointments.
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DMG Consulting
AUGUST 3, 2020
DMG Consulting Releases 2020 – 2021 Interaction Analytics Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases 2020 – 2021 Interaction Analytics Product and Market Report.
Horizon CX
FEBRUARY 7, 2024
Artificial intelligence (AI) and machine learning have revolutionized CX by enabling automation, predictive analytics, and personalized recommendations. Implement hybrid models: Combine automation and self-service options with access to human support when needed, providing customers with flexibility and choice.
Hodusoft
JANUARY 3, 2024
Businesses can take advantage of the latest technologies, such as AI-driven analytics, chatbots, and integrations with other business applications, without the need for constant manual upgrades. These analytics help businesses make data-driven decisions to optimize operations and enhance the customer experience.
Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. Top benefits for your business: Provide consistent, accurate information using automation, for better customer service. Engage: Get feedback, receive complaints. Policyholders are in control.
AWS Machine Learning
NOVEMBER 16, 2023
The real-world performance and feedback are eventually used for further model improvements with full automation of the model training and deployment. Early in the project, Philips identified champions from the business teams who provided feedback and helped evaluate the value of the platform.
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