2024 Analytics Customer Support Self service 
Zappix
MARCH 21, 2024
As we delve deeper into the digital age, customer expectations continue to soar, pushing companies to adopt new strategies and technologies to meet these demands. As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry.
SmartAction
NOVEMBER 15, 2023
In today’s fast-paced business landscape, customer self-service has become a pivotal aspect of delivering exceptional customer experiences. As we look towards 2024, the world of customer self-service is at a crossroads, with new challenges and opportunities on the horizon.
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Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.
Lumoa
FEBRUARY 14, 2024
Is your CX strategy up to the task of meeting customers’ expectations going into 2024? Today, 73% of customers want companies to cater to their unique needs and expectations. Naturally, delivering this kind of personalized service at scale will require a well-crafted plan.
TMP Direct
APRIL 22, 2021
As nascent applications in artificial intelligence gained traction in the 2000s, call centers were more focused on using tech to reduce costs than they were on improving customer experience. billion by 2024. First, the mass adoption of smartphones, social media, and consumer-friendly apps changed customers’ expectations forever.
AWS Machine Learning
MAY 9, 2024
Verisk (Nasdaq: VRSK) is a leading data analytics and technology partner for the global insurance industry. Through advanced analytics, software, research, and industry expertise across over 20 countries, Verisk helps build resilience for individuals, communities, and businesses.
Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Ask: Provide account access and support. Case studies.
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