JustCall

APRIL 23, 2024

Talkdesk : Impressive predictive dialer that is part of a feature-rich cloud contact center platform. Call transcripts and summaries : One of your high-value customers gave you extensive feedback on why your product or service fails to meet their needs. It also comes with neat productivity and messaging features.

call center software 52

call center software Sales CRM Analytics 52

MiaRec

JANUARY 15, 2024

Call Centre Helper | MiaRec Tatiana Polyakova, our COO at MiaRec, joins Call Centre Helper to share with you a glimpse of what's on the horizon for MiaRec in 2024. In 2024, we're set to introduce a range of exciting updates that will revolutionize the way contact centers operate. And that's just the beginning!

Coaching 52

Coaching Scripts Feedback Contact Center 52

TechSee

MAY 21, 2019

And now, with the help of emotion analytics, more companies are tuning into their customers’ feelings in an attempt to learn what makes them tick. What is emotion analytics? Emotion analytics measures an individual’s verbal and non-verbal communication in order to understand their mood or attitude. Happy people whistle.

Analytics 137

Analytics Customer Experience Customer emotions B2C 137

JustCall

APRIL 9, 2024

> Webex by Cisco: A cloud-based calling solution with call center features. > > Genesys Cloud CX: A contact center platform with a flexible VoIP dialer and self-service provisioning. > These features allow you to analyze call recordings , identify potential coaching opportunities, and provide targeted feedback.

voip 40

voip Sales Scripts CRM 40

Hodusoft

JANUARY 1, 2023

Once the status is ‘closed,’ the caller receives an automated survey for feedback Read Also: Call Center Technology Trends Every Business Leaders Must Know. Features of a reliable call center software. Many call centers will use cloud-based software and equip their team to efficiently work from remote locations.

call center software 52

call center software Call Center Multichannel Interactive Voice Response 52

Playvox

FEBRUARY 1, 2024

As a contact center leader, there’s no question you’re at the heart of the conversation. In an omnichannel contact center , that may include email, text, chat, social, voice-based interactions, and more. Your customers are talking, and they have a lot to say.

Contact Center 93

Contact Center Best practices Surveys Feedback 93

CSM Magazine

JANUARY 21, 2021

percent of all retail e-commerce is expected to be generated via m-commerce , and both Europe and the US are expected to be the major players in the m-commerce market before 2024. With more customer insight, a more personalized approach can then be taken when asking for feedback. In the US, in 2021, 53.9

Calibration 52

Calibration CRM Chatbots Feedback 52

AWS Machine Learning

NOVEMBER 30, 2023

We expect our first Trainium2 instances to be available to customers in 2024. Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. In early 2024, customers will also be able to redact personally identifiable information (PII) in model responses.

APIs 126

APIs Enterprise Best practices Technology 126