TechSee
AUGUST 14, 2023
He has over 20 years of customer service, sales, and management experience, with a laser focus on contact centers. He regularly advises companies on topics such as contact center sales skills, coaching skills, and handling irate customers. of podcasts worldwide. Follow on LinkedIn
JustCall
JANUARY 23, 2024
San Francisco, August 14, 2023 – JustCall today announced it has launched JustCall CTI App on Salesforce AppExchange, empowering customers to transform their communications by delivering comprehensive, hassle-free workflows for sales and support teams, leveraging AI-powered agent-assistance tools to enhance calls and contact center support.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
JustCall
MAY 23, 2023
JustCall’s participation at CCW 2023 promises to be a game-changer for businesses seeking to thrive in the rapidly changing customer service landscape. Visit us at Booth #505 at CCW Las Vegas Your customer experience is under scrutiny in the contact center and customer expectations are at an all-time high.
Playvox
OCTOBER 20, 2023
On the flip side, according to a Zendesk CX 2023 Trends report, 70% of consumers spend more with companies that offer fluid, personalized, and seamless customer experiences. Boost agent productivity – Contact center managers can glean deeper insights into opportunities to improve agent productivity. Act on the analysis!
DMG Consulting
MAY 8, 2023
Workforce management, interaction analytics, analytics-enabled quality management, surveying, coaching, customer journey analytics, and more are either built on AI technology or depend on it to provide increasingly useful and actionable findings and intelligence for users.
Playvox
APRIL 4, 2023
According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. To keep engagement up, feedback should be focused on coaching rather than micromanaging.
JustCall
APRIL 18, 2023
Since these teams directly impact revenue and brand reputation, you can assume how important it is to implement a powerful contact center solution. Ever since the pandemic, there has been an increased need for digital-first solutions and better customer experience. Coach them in real-time with an endless feedback loop.
Expert insights. Personalized for you.
207 
Let's personalize your content