COPC

MAY 22, 2023

May 18, 2023 — COPC Inc. announces the addition of Scott Horace to the COPC Standards Committee. The COPC Standards Committee is a group of global leaders that oversees and maintains the COPC Customer Experience (CX) Standard , recognized as the industry standard for managing and improving CX operations since 1996.

Benchmark 52

Benchmark outsourcing industry standards Best practices 52

AWS Machine Learning

NOVEMBER 22, 2023

Code talks – In this new session type for re:Invent 2023, code talks are similar to our popular chalk talk format, but instead of focusing on an architecture solution with whiteboarding, the speakers lead an interactive discussion featuring live coding or code samples. AWS DeepRacer Get ready to race with AWS DeepRacer at re:Invent 2023!

Engineering 112

Engineering Best practices APIs Government 112

NobelBiz

FEBRUARY 21, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. And complying with government and industry regulations is mandatory for any contact center.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

NobelBiz

FEBRUARY 15, 2023

Customer Data is the new currency for contact centers in 2023 and beyond. Beyond adhering to data privacy laws and regulations, contact centers should implement better practices for enforcing customer data security and protection. And complying with government and industry regulations is mandatory for any contact center.

Contact Center 52

Contact Center Interactive Voice Response Management Contact center software 52

OctopusTech

AUGUST 14, 2023

We believe that you should design it to meet the latest industry standards, organizational goals, and the needs of customers. Make your site mobile-friendly In the year 2023, almost 60% of the traffic on a website comes from mobile devices and the rest from tablets and laptops. When Should You Redesign Your Website?

Engineering 62

Engineering Sales Advertising Technology 62

Totango

JANUARY 10, 2024

“The practice of ‘listen and learn’ is really simple in nature, but it’s really intentional in practice,” she said. Use baselines to track customer outcomes It’s typical for organizations to measure their client’s performance against industry best practices and use those numbers as a benchmark for success.

Sales 93

Sales industry standards Benchmark Healthcare 93

Balto

JANUARY 22, 2024

The advancements in Generative Artificial Intelligence (Generative AI) have dominated the headlines and social media discussions throughout 2023, and for good reason. Instead of using your rockstar agent as a good example, you can utilize generative AI models to extract all the best practices that all of your team members are doing.

Contact Center 52

Contact Center Coaching Average Handle Time Scripts 52