COPC

DECEMBER 1, 2022

The COPC Customer Experience (CX) Standard is a performance management system for CX operations, including contact centers, unassisted transactions, face-to-face environments, and field service dispatch. From its original purpose aimed at the needs of buyers of outsourced services, the COPC CX Standard has further developed.

Best practices 70

Best practices outsourcing Employee engagement Metrics 70

Fonolo

MAY 25, 2022

Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. Though some folks believe cutting corners on equipment is a great way to save your call center some cash, we beg to differ. Consider outsourcing.

Call Center 67

Call Center Technology First call resolution outsourcing 67

Fonolo

JANUARY 29, 2019

The global cloud-based contact center market is expected to grow from (what was) USD 6.80 billion in 2017 to USD 93 billion by 2022! Gamification is the future of employee engagement and attrition for the call center. This keeps your employees happy and your call center on point! The Panelists.

Call Center 85

Call Center Airlines Contact Center Self service 85

Playvox

SEPTEMBER 30, 2021

You can apply this simple but powerful concept in a contact center to encourage agents to improve their quality, productivity, and effectiveness. Why You Should Bring Gamification into Your Contact Center. Here are 12 reasons why you should bring gamification into your contact center. Employee Engagement.

Gamification 52

Gamification Call Center Contact Center Coaching 52

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Managing/leveraging outsourced service providers. Key drivers affecting labor markets.

Contact Center 85

Contact Center Customer Support outsourcing Marketing 85

COPC

MAY 31, 2022

They also merit increasing employee engagement initiatives. COPC CX Standard for Customer Operations and COPC CX Standard for Contact Centers, Release 7.0 The series is a 12-month research effort that addresses timely issues affecting contact centers and customer experience. are the latest updates.?.

Best practices 52

Best practices outsourcing Consulting Consulting 52

DMG Consulting

JANUARY 20, 2022

Departments that had previously taken a negative view of remote work, including contact centers, found out by necessity that this was a viable option for them. One reason for this is that contact centers have many applications and tools at their disposal to oversee and manage the performance of their agents.

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

The Petrova Experience

MAY 6, 2021

They are challenged to design the optimal way to bring employees back to the office and/or keep remote work employees engaged. The gamut runs from “Don’t come in until 2022” to “let’s get back 100% by September.” . Most executives I know are losing sleep. But you need to take the next step.

Airlines 52

Airlines outsourcing Employee engagement Self service 52