TechSee

FEBRUARY 16, 2021

This is underlined by a January 2021 survey , where 65% of U.S. Going into 2021, new trends are emerging that are helping field services provide their customers with efficient service, while still keeping a firm eye on their bottom line in a challenging economic environment. Investment in remote support.

outsourcing 109

outsourcing Upselling Surveys Technical Support 109

ChurnZero

JANUARY 20, 2021

This is called upselling. Slack’s users see an upsell message once they’ve reached the 10,000-message limit, which makes sense. . It’s about offering the right upsell at the right time. And by upselling, Slack is extending its customers’ LTV. And by upselling, Slack is extending its customers’ LTV.

SaaS 98

SaaS Upselling B2B Metrics 98

Quality Contact Solutions

DECEMBER 20, 2021

AURORA, Nebraska (December 9, 2021) ?Quality services , including outsourced sales, upselling, cross-selling, surveys, lead generation, sales lead qualification, appointment setting, inside sales, technical support, and inbound customer service. SOC 2 Type 2?certification.?. certification.?.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

TechSee

MARCH 7, 2019

In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. For every customer episode – paying a bill, getting technical support with activating a device, etc. Building a better VEA.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Strong delivery for, and relationships with, your champions will most certainly make an impact on your future renewal and upsell opportunity outcomes. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

SmartKarrot

MARCH 8, 2022

Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Disha is currently the Vice President of Customer Success at Freshworks and has over 12 years of experience in Technical Support Leadership and Customer Management. Catherine Blackmore. Donna Weber. Sana Farooq.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21