Remove 2021 Remove Customer retention Remove Technical Support Remove Upselling
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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Catherine Blackmore.

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Understanding the Joint Success Plan: A Tool for Outcome-Based Customer Success Management

ChurnZero

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. .

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Women of Influence: The Top 25 Innovative CX Leaders

Netomi

As Pixalate’s Senior Vice President, Global Customer Success, Amanda oversees the company’s growing global customer success team, including the East and West Coasts of the U.S., A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? EMEA, and APAC. . Connect with Gemma .