SmartKarrot

MARCH 8, 2022

Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management. Caroline was also named one of the Top 100 Customer Success Strategists for 2020-2021. Bhavika Kochhar. Catherine Blackmore. Donna Weber. Keri Keeling.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

Quality Contact Solutions

DECEMBER 20, 2021

AURORA, Nebraska (December 9, 2021) ?Quality ” The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA)? SOC 2 Type 2?certification.?.

Call Center 52

Call Center Telemarketing outsourcing B2C 52

ChurnZero

JANUARY 26, 2021

From technical support to renewals and upselling, this role might be one of the most confusing and misunderstood jobs in all of tech. . Finally, because this is a customer-facing tool, we won’t be using it to document internal strategies for engaging and growing a customer account. Executive Sponsor: .

Management 98

Management Chief Customer Officer Upselling SaaS 98

TechSee

MARCH 7, 2019

In fact, Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. For every customer episode – paying a bill, getting technical support with activating a device, etc. Building a better VEA.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104

Netomi

FEBRUARY 28, 2022

A leader in the programmatic industry, Amanda joined the Pixalate team in September of 2021. ?? In recognition of its efforts in helping customers to extract the most value from their data, Sumo Logic was awarded the Best Business Intelligence/Analytics Solution of 2021 by Computing’s Technology Product Awards. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64