Enghouse Interactive
SEPTEMBER 20, 2021
Contact Center Solutions. In addition, numerous recently launched (or enhanced) Enghouse applications can be combined to create a comprehensive, high-performance, single-source solution including AI Insights, SmartQuality, Call Recording and Quality Management Suite (QMS), Analytics. Single-Sourced.
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. What Is A Quality Management Program?
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Enghouse Interactive
SEPTEMBER 3, 2021
Contact Center Solutions. Single-Sourced. Always Available. Unified Communications. Delivered from the cloud “as a Service”…enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible. Because your organization needs to.
Xaqt
JANUARY 15, 2021
Please contact Chris Crosby at chris@xaqt.com for questions or further commentary. Xaqt Deploys AI-Based COVID Vaccination Solution Summary On December 22, 2020, Xaqt, of Chicago, IL, launched a contact center solution specifically designed to meet the unique requirements of the COVID-19 vaccine distribution program.
DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. Changing Buyer Expectations.
Enghouse Interactive
JUNE 9, 2021
1) 2021 Accenture Interactive, [link]. It provides the data that enables your organization to better engage with customers and prospects. Find out more by downloading our sponsored ContactBabel report on Customer Engagement and Personalization. Get it here now. (1)
Enghouse Interactive
MAY 7, 2021
Accenture/Technology Vision 2021. Leverage Microsoft Teams across your contact center to engage with subject matter experts (SME’s) or back-office staff to ensure customer issues are quickly resolved – no matter where they are. Accenture: Technology Trends 2021.
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