2021 contact center solutions Gamification Quality management 
DMG Consulting
SEPTEMBER 30, 2021
The Contact Center WFO Market Is Transforming. August 5, 2021 Donna Fluss. The contact center workforce optimization (WFO) suite market, also known as the customer engagement management (CEM) segment, has a 20-year history of executing well in both good and weak economies. Changing Buyer Expectations.
Enghouse Interactive
FEBRUARY 9, 2021
of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. Graphical agent/supervisor dashboards help share knowledge and gamification increases overall agent performance. AI will become more prevalent in 2021. Per Metrigy’s * most recent study, 71.6%
Expert insights. Personalized for you.
48 
Let's personalize your content