Enghouse Interactive

FEBRUARY 9, 2021

of successful organizations surveyed are using, or are planning to use, AI technologies as part of their 2021 CX initiatives. AI will become more prevalent in 2021. If desired, the call flow can be routed to live agent support. Per Metrigy’s * most recent study, 71.6% planned, 46.5% AI-Enabled Self Service (34.8%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Enghouse Interactive

SEPTEMBER 20, 2021

Contact Center Solutions. EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay. Single-Sourced. Always Accessible. Unified Communications.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Enghouse Interactive

SEPTEMBER 3, 2021

Contact Center Solutions. Increases productivity by improving call flows. Single-Sourced. Always Available. Unified Communications. Because your organization needs to. And now, because you can. All communications channels are secured and encrypted. Announcing Enghouse UC!

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66