2021 APIs contact center solutions Marketing 
Enghouse Interactive
SEPTEMBER 3, 2021
Contact Center Solutions. Interestingly, Metrigy also noted that mid-market companies (550-2500 employees) lead in UC/CC integration at 72.4% of organizations that have deployed a single-source solution for both Unified Communications and their Contact Center, drove revenue increases of 52.8%
DMG Consulting
MARCH 31, 2019
DMG Consulting Releases 2018 – 2019 Cloud-Based Contact Center Infrastructure Product and Market Report. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. The past year was excellent for the CBCCI market.
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CSM Magazine
DECEMBER 10, 2021
The Great Resignation is a topic receiving plenty of attention in 2021 and for good reason. As a CX consultant with decades of experience in contact center solutions, Avtex has a unique viewpoint to the changing landscape of both CX and EX best practices.
Calabrio
MARCH 2, 2020
These results are a big reason why CCaaS is projected to grow at a CAGR of nearly 15 percent between 2019 and 2021—and why CCaaS is a critical part of Calabrio’s go-to-market plan. When we say “programmable,” the customer can customize Twilio Flex to build the contact center solution they need.
NobelBiz
FEBRUARY 23, 2023
The most comprehensive ones include unified messaging, fixed-mobile convergence, and a slew of additional features: this is the start of “Unified Communications as a Service” solutions. The worldwide UCaaS market is predicted to be valued at $79.3 The UCaaS industry, which debuted less than a decade ago, is already fully operational.
Expivia
JANUARY 19, 2021
The technology is here, from real-time transcription to natural language processing, to having API connectivity back to a CRM to pull information to help you, to a virtual knowledge management system that you can physically interact with. Something to get you thinking about 2021, and the technology and trends for the future.
NobelBiz
JUNE 7, 2021
The most comprehensive ones include unified messaging, fixed-mobile convergence, and a slew of additional features: this is the start of “Unified Communications as a Service” solutions. The worldwide UCaaS market is predicted to be valued at $79.3 The UCaaS industry, which debuted less than a decade ago, is already fully operational.
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