BlueOcean

JULY 13, 2023

In 2021, the championship went forward but with many restrictions. By 2022, fans were starved for action. As a result, record numbers of attendees and, consequently, record-high inbound customer service volume were projected for the 2022 championships. Just fill out the form below.

Customer Care 110

Customer Care outsourcing Customer Service Contact Center 110

BlueOcean

JUNE 10, 2021

Today we look at how this last consideration applies to the way companies are investing in customer care. We’re well into 2021, and the good news is that, so far, just over half (52%) of companies around the world are expecting and experiencing a moderate or sharp increase in their customer care budgets.

Customer Care 62

Customer Care outsourcing Contact Center contact center solutions 62

Outsource Consultants

JANUARY 24, 2022

Little did we know that the issues the outsourcing powerhouse was currently facing were about to be dwarfed by considerably larger obstacles. 2022 Update: Of all the industries to potentially disrupt the contact center industry in the Philippines, one has stood out: Online gambling. The Rise of Nearshore Outsourcing.

outsourcing 128

outsourcing Real estate Government Call Center 128

CCNG

OCTOBER 19, 2022

Gartner, 2018) According to customers, in 2022, only 3% of companies are customer-obsessed — putting customers at the center of their leadership, strategy, and operations — a decrease of 7 percentage points from the prior year. Forrester, 2022) 80% of CEOs believe they deliver superior customer experience.

Customer Experience 195

Customer Experience Journey mapping Metrics Surveys 195

BlueOcean

JANUARY 20, 2022

In a world where the customer experience matters more than ever, the decision to outsource your customer care has significant impact on your brand and its reputation. In 2022, the RFP process holds even greater weight. Simply put, your buck goes further when you choose a nearshore outsourcing model.

outsourcing 62

outsourcing Contact Center Customer Care Best practices 62

Back Office Centers

JULY 6, 2023

Instead of internally providing back-office support services, businesses opt to Outsource back office support to reduce costs without compromising effectiveness and quality. Without assistance from your back office support personnel, your sales and customer care team would not be able to be successful.

outsourcing 58

outsourcing Customer Experience Calibration Sales 58

COPC

NOVEMBER 5, 2021

As a result of the changes since the onset of the COVID-19 pandemic, brand leaders are rapidly addressing their outsourcing partnerships in 2021 with enhanced work-from-home (WFH) and drastic competitive sourcing strategies. hosted as part of this fall’s Execs In The Know’s Customer Response Summit. WFH Insights.

outsourcing 52

outsourcing Contact Center Journey mapping Best practices 52