ChurnZero

SEPTEMBER 8, 2020

Back in February we felt our first hit in the industry with the cancellation of the beloved SaaStr Annual conference. Toon Vanagt: wearing a mask & physical distancing (@Toon) September 2, 2020. To build a great product you first need to identify who your target customer is and what their pain points are.

SaaS 90

SaaS Upselling Customer centricity Education 90

ChurnZero

DECEMBER 20, 2019

20 Customer Success Predictions for 2020 . Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 T hat’s why we asked some of the top Customer Success (CS) leaders to share their industry predictions for 2020. The year was 1909.

Chief Customer Officer 80

Chief Customer Officer Sales Customer centricity SaaS 80

ChurnZero

NOVEMBER 15, 2019

Q&A: How to Get 20/20 Foresight for Your 2020 Customer Success Planning. . To help you and your team with this arduous process, we hosted a video panel-style webinar on this topic so you could to hear advice on: End-of-year retention and upsell efforts. Analyzing performance for 2020 forecasting.

Chief Customer Officer 40

Chief Customer Officer Upselling SaaS Technology 40

REVE Chat Blog

NOVEMBER 21, 2019

In the customer centric era, the focal point of every business is to deliver top-notch services to boost customer satisfaction and loyalty. Live chat software is the best bet to convert your website visitors into loyal customers and increase lead generation. It will open the door for upselling.

Best practices 77

Best practices B2B Sales Chatbots 77

ChurnZero

NOVEMBER 22, 2019

I am soooo excited to announce BIG RYG , ChurnZero’s inaugural industry and user conference built for current and future leaders in Customer Success. We will be hosting this one-day event in Washington DC on October 8, 2020. Why are we doing a Customer Success conference ? How are we doing this conference?

Chief Customer Officer 17

Chief Customer Officer Education Upselling Customer centricity 17

Netomi

FEBRUARY 28, 2022

Asia’s first fully digital telco, Circles.Life is focused on giving power back to the consumer, and is “revolutionizing the digital services industry through a customer-centric user journey.” It’s a simple yet effective way to retain customers in a busy world.”. Connect with Gemma . Connect with Kellie . She has an M.B.A

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

JivoChat

APRIL 8, 2021

In doing so, companies take a customer-centric approach that leads to a more personalized buyer journey. Ultimately, customer engagement tools help foster a stronger bond between companies and customers, enhancing the buyer experience and the company’s performance and service levels. Key features: Chatbot widget.

Sales 52

Sales Chatbots Brand ambassadors Surveys 52