ConvergeOne

MARCH 10, 2022

ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark. For 2021, ConvergeOne received an NPS of 80 — a 9-point increase from our 2020 score of 71, and the highest score we’ve ever achieved in our 29-year history. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated.

industry standards 99

industry standards Real estate Benchmark Customer centricity 99

PeopleMetrics

JANUARY 15, 2020

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. No matter where you fall on that spectrum, here are 3 things to consider as you're thinking about your bank’s 2020 CX program: 1. Ready to hit your CX goals in 2020? Is NPS the right metric?

Banking 54

Banking industry standards Surveys Benchmark 54

COPC

MAY 19, 2023

A 2020 Fortune article estimated that nearly two-thirds of all Fortune 1000 companies use NPS. His vast experience working with diverse teams allowed him to effectively deliver consulting, benchmarking, training and operational auditing services. Since 2003 NPS has grown in popularity.

Metrics 69

Metrics industry standards Customer effort Consulting 69

Spearline

AUGUST 25, 2020

As the summer of 2020 comes to a close, moving into the winter months, I have been reflecting on the progress Spearline has made since I co-founded it alongside my college friend and now business partner, Matthew Lawlor, Chief Technical Officer (CTO), back in 2003.

Telecommunications 52

Telecommunications industry standards Benchmark Enterprise 52

ChurnZero

OCTOBER 22, 2020

Going the build route can limit your product’s capabilities and relevance to account for only what goes on inside your company’s four walls, which may (or may not) reflect your wider industry’s benchmarks, trends, and trajectory. .

CRM 59

CRM Customer retention Technology Best practices 59

Horizon CX

DECEMBER 27, 2019

It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. 50% expect their CX budgets to remain constant in 2020. Its reputation as an industry-standard tends to reinforce the notion that, if everyone else is using it, then it must be good enough for us as well.

B2B 52

B2B Surveys B2C Metrics 52

Fonolo

JUNE 9, 2014

Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. Handpicked related content: The Golden Rules of Call Center SLAs.

Service level 96

Service level Call Center Abandon rate Metrics 96