Why an 80/20 Service Level is Wrong for Your Call Center
Fonolo
JUNE 9, 2014
Whatever the story is, clearly we need to approach this “standard” with skepticism. The ’80/20 Rule’ is Just an Arbitrary Industry Standard. Handpicked related content: 4 Metrics Your Call Center Needs to Track in 2020. So that’s a broad strategic reason to de-emphasize service level.
96 
Let's personalize your content