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ConvergeOne Sets the Industry Standard With a Net Promoter Score of 80

ConvergeOne

ConvergeOne Achieves an NPS That’s Nearly Double the Industry Benchmark. For 2021, ConvergeOne received an NPS of 80 — a 9-point increase from our 2020 score of 71, and the highest score we’ve ever achieved in our 29-year history. The score is nearly double the IT services industry benchmark of 42, as reported by ClearlyRated.

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ChurnZero Earns a 2020 Top Rated Award From TrustRadius

ChurnZero

We are proud to announce that TrustRadius has recognized ChurnZero with a 2020 Top Rated Award. ” Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. ChurnZero has been recognized as a leader among Customer Success software providers.

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Get Your Bank Ready to Measure CX in 2020

PeopleMetrics

2020 is here, and this year, many of our banking clients have made measuring and improving customer experience a strategic priority. No matter where you fall on that spectrum, here are 3 things to consider as you're thinking about your bank’s 2020 CX program: 1. Ready to hit your CX goals in 2020? Is NPS the right metric?

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Tethr recaps the 2020 Customer Experience Summit

Tethr

Post-call surveys are an industry standard when it comes to assessing customer experience. The post Tethr recaps the 2020 Customer Experience Summit appeared first on Tethr. The end of survey-based CX measurement. Presented by Matt Dixon, Tethr Chief Product & Research Officer, and Ted McKenna, Tethr SVP of Product.

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Best Chatbots – Top AI Chatbot Technology in 2020

Comm100

Best Chatbots 2020: Chatbot Providers that Stood Out of the Crowd. Ready to explore the best chatbots of 2020? Comm100 offers iron-clad security and compliance, more than the industry standard (including for highly regulated sectors), so your customers’ sensitive information and business operations always remain safe.

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4 Measurements of CX Success in the Outsourced Contact Center

Callminer

When it comes to business process outsourcing (BPO), the virtual assistant market is predicted to reach $3 billion by the year 2020. While many BPOs adopt an 80/20 service level (as somewhat of an industry standard), a Folono post on finding the right service level suggests that management should think otherwise.

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30+ Must See Live Chat Statistics: Trends and Insights for 2020

REVE Chat Blog

Key live chat statistics for 2020. For better understanding, we have compiled a set of live chat statistics that will help you to use online chat stats across different business functions. Live chat has become one of the vital functionalities of any website. When customers get instant answers to their queries, they are satisfied and happy.