VocalCom

JUNE 17, 2019

For example, many customers use them to make reservations, pay bills, and look up information such as bank account balances. And companies are taking note: An Oracle survey found that 80% wish to use chatbots by 2020. Chatbots are especially efficient when assisting customers with simple tasks.

Chatbots 48

Chatbots Contact center software Self service Banking 48

SharpenCX

OCTOBER 3, 2019

But, as we move into 2020, there’s some worry about the certainty of the economy toward the back half of the year. The big banks will be left tightening up their credit belts, meaning customers will turn to their local credit unions for loans. And people have come to expect the same from the institutions they bank with. .

Banking 64

Banking Contact center software Big data Technology 64

Hodusoft

FEBRUARY 22, 2022

HoduCC – Contact Center Software. RELEVANCE OF CALL AND CONTACT CENTERS. Today call center and contact center teams are the ones responsible for attending customers and ensuring they are happy and satisfied. Let us quickly glance through HoduSoft’s product stack. .

Marketing 52

Marketing Real estate Call Center Enterprise 52

VocalCom

APRIL 9, 2018

Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions. According to Oracle, 8 out of 10 companies have already implemented or plan to adopt artificial intelligence as a customer service solution by 2020.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

SharpenCX

OCTOBER 3, 2019

But, as we move into 2020, there’s some worry about the certainty of the economy toward the back half of the year. The big banks will be left tightening up their credit belts, meaning customers will turn to their local credit unions for loans. And people have come to expect the same from the institutions they bank with. .

Banking 52

Banking Contact center software Big data Technology 52

SharpenCX

OCTOBER 10, 2019

In the age of information, Gen Z members aren’t satisfied with the status quo of banking. They’re spending big money, and they’re looking to trustworthy institutions to bank with. They’re also the most anxious age group when it comes to paying their bills, which manifests into calls to a contact center and, of course, late payments.

Banking 52

Banking Contact center software Finance Accountability 52

NobelBiz

SEPTEMBER 21, 2020

The following is a list of call & contact center industry reports related to COVID-19. The overview includes: news reports relating to spam calls new regulations from federal and state governments warnings from the FCC, FTC, & FBI reports on contact centers that are refusing to switch to a work-from-home model for their agents.

Call Center 52

Call Center Contact Center Government Banking 52

SharpenCX

MARCH 18, 2020

Buffer’s State of Remote Work in 2020 report found that almost every employee who works remotely, a whopping 98%, want to continue remote work (at least part-time) for the rest of their careers. Aside from your cloud contact center platform, agents will need access to your knowledge base, customer files, SOPs, CRM, and ticketing system, too.

Call Center 94

Call Center Morale Coaching Cloud contact 94

Hodusoft

MARCH 3, 2022

Not anymore, the technological advancement in the telecom sector and the invention of cost-efficient call center software have made the dream a reality for small businesses across the globe. As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5

call center software 52

call center software Call Center Interactive Voice Response Analytics 52

SharpenCX

FEBRUARY 4, 2020

An accountant needs to know how to reconcile bank statements, while a software developer doesn’t. They include competencies like how to use certain machines, software, or other tools. As a manager of a contact center, your role is essential to the care of your customer base. What are hard versus soft skills, again?

Call Center 84

Call Center Management Coaching Contact Center 84

Chad Schaeffer

SEPTEMBER 12, 2014

It was May 2001 and I was just kicking off my first contact center software implementation as a project manager. In May of 2009, 8 years later, I remember working with one of the world’s largest consumer packaged goods companies and for the first time talking about adding social media support to the contact center.

Airlines 48

Airlines Customer Service Banking Contact center software 48