TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. 360-degree view of your customer.
TechSee
FEBRUARY 12, 2018
Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Messaging app exhibitors at MWC 2018: Infinity Mobile. 360-degree view of your customer.
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TechSee
OCTOBER 2, 2018
Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins. Self-Service. DIgital Twin Example. The evolution of digital twins.
Taylor Reach Group
NOVEMBER 17, 2017
With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. With 2018 around the corner, it’s a great time to discuss current and anticipated trends. 2) Video Service will continue to increase and become mainstream. Click to tweet this image.
SmartAction
OCTOBER 25, 2023
For instance, a customer might hear, “Press 1 for billing inquiries, press 2 for technical support, press 3 for account information,” and so on. They opted for other channels or, worse, turned to competitors offering more user-friendly service.
TechSee
DECEMBER 28, 2020
“You’ve reached Service Enterprises. For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers.
Sykes
MARCH 5, 2019
In November 2018, SYKES made a notable advancement with the acquisition of Symphony Ventures Limited, a global consulting, implementation and managed services firm specializing in intelligent automation (IA) and robotic process automation (RPA). Download a free copy of the report here.
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