article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels.

article thumbnail

5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018. customer exhibitors at MWC 2018: Verto Analytics. Plan the infrastructure, incorporate messaging into marketing, payment channels and customer support, and train your employees to communicate with customers in their preferred channels.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Expert Opinion: Top 3 Customer Support Trends to look for in 2018

Taylor Reach Group

With Customer Experience being a crucial factor in business operations, comes the importance of optimizing Customer Support and forecasting trends. With 2018 around the corner, it’s a great time to discuss current and anticipated trends. Click to tweet this image. 2) Video Service will continue to increase and become mainstream.

article thumbnail

3 Ways Digital Twin Technology is Transforming Customer Support

TechSee

Applying the digital twin model to the technical support domain will be truly transformative, with its ability to revolutionize the role of the on-site/field technician. Technical Support in the age of Digital Twins. The post 3 Ways Digital Twin Technology is Transforming Customer Support appeared first on Techsee.

article thumbnail

Technical Reps or Agent Techs? The inter-changing roles of technical support and customer service

TechSee

For sales support, press 1. For product support, press 1. For technical support, press 1. Likewise, agents were empowered to go above and beyond their standard scripts, using their newfound technical knowledge and skills to assist their customers. “You’ve reached Service Enterprises.

article thumbnail

Pay-Per-Head Providers in the Online Sports Betting Industry Explained

CSM Magazine

Their commitment goes beyond just providing technical support; it extends to building relationships and offering personalized assistance to both bookies and bettors. Having a support team that understands the nuances of the betting world makes a significant difference in how efficiently one can operate.

article thumbnail

Why Voice Matters: Conversational IVR Takes Customer Service to the Next Level

SmartAction

For instance, a customer might hear, “Press 1 for billing inquiries, press 2 for technical support, press 3 for account information,” and so on. A report from 2018 revealed that inadequate customer service cost businesses more than $75 billion.